All items unworn/unused purchased at Viyella-online.co.uk (including sale items) can be returned within 28 days of dispatch (faulty or otherwise), for a full refund or exchange. Date of dispatch will be detailed in the Shipment Confirmation email sent to your nominated email address on dispatch. Please note that you have a legal obligation to take reasonable care of the items while in your possession, therefore please take care when packaging the items for return.
All items should be returned to:
Unit 24.3 Amber Business Centre
We always aim to honour an exchange. If the item you require is out of stock we will contact you and give you a choice of an alternative product or a refund. We recommend you contact us ahead of time to reserve a product required for an exchange. If the item you require is of a higher value we will contact you to take an additional payment.
Once your return has been checked and processed by our warehouse you will be notified by e-mail. If a refund has been requested it will be processed via the account originally used for payment. Refunds may take up to 10 working days to appear on your bank statement, depending on your bank. In the unlikely event that you do not receive the confirmation e-mail within 15 days of posting your return shipment to us, please contact us here: firstname.lastname@example.org